FAQ

Frequently Asked Questions

Orders & Shipping

Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, the European Union, and Australia.

How long does shipping take?
3–10 business days depending on destination. See our full Shipping Policy for country-by-country estimates.

Is shipping free?
Yes, on all orders over $150. Orders under $150 have a flat rate calculated at checkout.

Returns

What's your return policy?
30 days from delivery on unused, unwashed items in original packaging. See our full Refund Policy for details.

How do I start a return?
Email support@elenillc.us with your order number and we'll send you a prepaid label.

Products

Are Somnium Labs products medical devices?
No. Our products are wellness and comfort devices designed to support better sleep habits. They are not intended to diagnose, treat, or cure any medical condition. If you have a diagnosed sleep disorder, please consult a healthcare professional.

Do you offer a warranty?
Yes — see our Warranty page for coverage details by product category.

Order Tracking

How do I track my order?
You'll receive a tracking link by email as soon as your order ships. You can also visit our Track Order page and enter your order number and email.